Ecotric Vortex Electric City Bike 36V12.5Ah350W 26x1.95"

 Ecotric Vortex Electric City Bike

  Authorized Dealer

The Ecotric Vortex is an electric bicycle with super-high value at a competitive price. As in its name, you turn on the electric power and when riding the Vortex through the city streets, you will be like a whirlwind of pedestrians' eyes. When commuting you will no longer have to worry about crowded buses, traffic jams, parking spaces, or being pressed for time. Instead, you'll have plenty of time to buy a cup of coffee to kick-start your day. 

Your bike will arrive about 95% assembled. The only assembly you will need to do is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.

Summary Specs: Step-over electric bike, 36V 12.5Ah 350W, 35 mile range, city, no suspension, 26" x 1.95” tires, handlebars, rear drive, disk brakes, weight 51 lbs, cargo 265 lbs, inseam 29-31 inch, rider 5’3” - 6’.

Ecotric Vortex Review - We read the reviews so you don’t have to.

The following points have been compiled from various reviews. When you read a bike’s reviews, patterns can be seen.

Strengths
• For the price vs the power the bike has, it's the best deal on the market.
• Great Bike
• Minimal easy assembly (95% is done right out of the box)
• Bike was exactly as advertised and more fun to ride then I hoped.
• Bike performed well on all categories
• Bought the bike lights for it. Super bright. I ride a lot at night and people have no problem seeing me.
• Great ebike; lightweight and easy to maneuver. Great purchase.
• Attention to detail and craftsmanship are immediately apparent.
• Seems to handle most hills with ease.
• Workmanship is excellent. Everything worked well out of the box.
• Can get to 20 miles per hour on its own and with pedal assist to 24-25 miles per hour.

Weaknesses
• I feel the quality of the bike could be higher
• Little heavy on weight, and loud brake noise,
• Should add a shock absorber or spring to the front fork as the ride is rather rough. 
• Added a larger seat, a cargo rack instead of the rear fender, bright rear light and head light.
• All it really needs is a mirror, some stickers and it's perfect.
• No suspension on the front fork or seat means I have to watch for potholes and bumps.
• The instruction manuals for bike assembly is a disaster.
• Welding quality is 4/10.

Important Specifications When Comparing Bikes

Maximum Capacity: 265 lbs.

Recommended Rider Height: 5'3" - 6'

Standover: 28"

Inseam: 29-31"

Bike weight with battery: 51 lbs.

Battery: 36V 12.5Ah

Charging Time: 6-8 hrs

Sensor: Cadence sensor

Tires: 26" ×1.95" Tires

Range: 17-19 miles (pure electric); 33-36 miles (pedal assist)

Standover: 28"

Inseam: 29-31"

Specifications

BATTERY	36V 12.5Ah
BATTERY LIFE	400-600 CYCLES
BRAKE SYSTEM	Left Brake For Rear; Right Brake For Front
CHARGER	All bikes come with a new battery and charger.
CHARGING TIME	6-8 Hours
CLASS	Class 2 ebike
DERAILLEUR	7 Speed SHIMANO
DISPLAY	Ecotric 810 LED
FENDERS	Included, Front and Rear
FRAME	High-Strength Carbon Steel
FRONT AND REAR BRAKE	Mechanical Disc 160mm Rotor
FUNCTIONS	Pedal Assist & Throttle
	This can be adjusted to conform to the laws of the state
MOTOR	Rear Hub 36V 350W
SENSOR	Cadence sensor
TIRES	26 ×1.95" Tires

What's in the box

• 1 x UL Certified-Ecotric Vortex Electric City Bike
• 1 x Lithium-Ion Battery
• 1 x Kit Box
• 2 x Pedals
• 1 x Display
• 2 x Keys
• 1 x Tool Kit
• 2 x Reflectors
• 1 x Owner’s User Manual

Water Resistant 

While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.

Warranty and Returns

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.

3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-18 are prorated as per this schedule:

 Note: Non-battery quality issues are not within the warranty period.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.

Be sure to charge your battery at least every 1-2 months, or it may die and become non-chargeable..

4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper,brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike or cannot provide the order number
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: service@ecotric.com
Address: 2376 Davis Ave,Hayward, CA 94545

Ecotric bike Return Policy

1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

2. Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

3. Ship-back charge:

        a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

        b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

4. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

5. Returned units are subject to a 20% of inspection and restocking fee from the original price.

6. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

7. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

30-Day At Home Trial

At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased ebike. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20% of original price. If you exchange ebikes, we also need to charge 20% restocking fee of original price.  

If you buy spare parts on our website, we do not accept the return of the spare parts(except battery).

Return Policy

To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promise that all the electric bikes our customers receive are brand new, we will never sell any opened box, refurbished or clearance bikes to you, as well as batteries. For more details, Please check here: https://www.ecotric.com/pages/what-is-your-return-policy

How to return

Contact our Customer Service Department at service@ecotric.com to approve the return within 30 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Please keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund within 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Note: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If customer return the product without it, a refund will not be issued and the customer will have to pay for the shipping of return. Looking for information about the warranty? Click here to go to Warranty Overview & Registration